Company Details
Changhe Subdistrict, Binjiang District,
Hangzhou, Zhejiang Province, China
We’re always here for you and your pets.
Questions about an order, product details, or everyday pet essentials? Our team is happy to help you find the information you need.
Get in touch
Choose the way that works best for you. We value every message and will respond as quickly as possible during support hours.
Email us
Send product questions, order details, or feedback to our support team.
service@vezlorapets.com ↗Call us
Speak with our customer care team during the hours listed below.
+86 195 8157 7719 ↗Business address
Room 6943, 6th Floor, Building 1, No. 200 Binwen Road, Changhe Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China.
Customer care hours
Our support team is available during these hours.
A little detail helps us help you faster.
Whether you’re shopping for a familiar companion or an exotic pet, we’re glad to hear from you.
Need help with an order?
When you email us about an existing purchase, please include:
- Your order number
- The email address used at checkout
- A short description of the issue and any helpful photos
Choosing a pet product?
Tell us which pet you’re shopping for and what you’re looking for. If size or fit matters, include your pet’s measurements or the product name so we can give more relevant guidance.