Website access & accounts

You may use our website only where you are legally permitted to do so. Please provide accurate, current information when creating an account or placing an order, including contact, delivery, and billing details.

You are responsible for keeping your account credentials secure and for notifying us if you suspect unauthorized use.

Our pet products

We offer products for a range of pets and everyday care needs. We aim to describe items, sizes, materials, colors, and features accurately. Colors may differ across screens, and minor packaging or product details may vary.

Availability, product details, and quantities may change. Check the product page and suitability information before ordering.

Orders & acceptance

Submitting an order is an offer to buy the selected items. We may decline or cancel an order for legitimate reasons such as unavailable stock, a clear pricing error, failed payment, or suspected fraud. If we cancel an order after charging you, we will issue the applicable refund.

An order is accepted when we send an order confirmation. Contact us promptly if you need a change; changes may be unavailable after processing begins.

Prices & payment

Prices are displayed in United States Dollars (USD) unless the website or checkout states otherwise. Applicable taxes and shipping charges are shown during checkout before you submit your order.

Promotions and prices can change, but the amount confirmed at checkout applies to that purchase, subject to correction of an obvious error and applicable law. You confirm that you are authorized to use your selected payment method.

Shipping & delivery

Processing and delivery information is described in our Shipping Policy and at checkout where applicable. Delivery dates are estimates unless expressly stated otherwise. Carriers, customs, weather, holidays, and other events may affect delivery.

If shipment is delayed, we will handle notice, cancellation, and refunds as required by applicable law. Please contact us about a missing or damaged delivery so we can help investigate.

Safe product use

Use each pet product according to its description, instructions, and any age, species, size, or supervision guidance. Inspect items regularly and stop using a damaged item when it may pose a risk.

For questions about a pet’s health or the suitability of a product for a medical condition, consult a qualified veterinarian.

Intellectual property

Our brand, site design, text, images, and other materials are owned by us or used with permission, subject to applicable rights. You may browse the site and make personal, non-commercial use of its content.

Do not reproduce or commercially use our content without permission, except where applicable law allows it.

Third-party services

Our store may use payment providers, carriers, apps, or links to third-party sites. Those parties may have their own terms and privacy practices. Review their information before using an outside service.

We remain responsible for our own obligations to you under these Terms and applicable law.

Reviews & feedback

If you submit a review, comment, or photo, please ensure it is truthful, lawful, and yours to share. You retain ownership of your content and grant us a non-exclusive permission to display and use it in connection with our store and marketing, subject to applicable privacy and advertising laws.

We may moderate or remove submissions that violate these Terms or the law.

Privacy

Our Privacy Policy explains how personal information is collected, used, and shared when you visit or shop with us. Order information is used to process purchases, arrange delivery, and provide customer support.

Review the Privacy Policy for details about your choices and rights.

Prohibited use

Do not use the website for fraud, illegal activity, unauthorized access, interference with its security, harmful software, or infringement of another person’s rights. We may limit access when reasonably necessary to protect our customers, store, or legal obligations.

Availability & warranties

We work to keep website information accurate and the store available, but temporary errors or interruptions may occur. Product details and any specific warranty or guarantee are set out on the relevant product page or in applicable store policies.

Nothing here excludes a warranty or remedy that cannot lawfully be excluded.

Limitation of liability

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from website interruptions or use of the site or products. This does not limit liability that cannot legally be limited, or your statutory rights and remedies.

Updates & applicable law

We may revise these Terms and will post the updated version with a new effective date. Changes apply prospectively unless applicable law allows otherwise. Orders already placed remain subject to the terms applicable at the time of purchase, except where the law requires a different result.

These Terms are interpreted under applicable law. Mandatory consumer protections in your location continue to apply. Please contact us first if you have a concern so we can try to resolve it.