Shipping Policy

Vezlorapets™ · Business Information

Company Details

Vezlorapets™ is owned and operated by Hangzhou Kuomi Information Technology Co., Ltd.

Brand NameVezlorapets™

Legal Company NameHangzhou Kuomi Information Technology Co., Ltd.

Owner / Legal RepresentativeGuo Ruofan

Websitevezlorapets.com

Business AddressRoom 6943, 6th Floor, Building 1, No. 200 Binwen Road, Changhe Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China

Customer Support Emailservice@vezlorapets.com

Customer Support Phone+86 195 8157 7719

Customer Service Hours8:00 AM – 10:00 PM, China Standard Time (UTC+8)

From our store to your pet's everyday life

Shipping Policy

At Vezlorapets™, every pet product becomes part of a daily routine. This policy explains how we prepare, ship, and deliver orders for pets and the people who care for them.

2–4 business daysStandard order processing before shipment

Rates at checkoutShipping cost depends on the order and destination

Tracking by emailSent after your order has shipped

Our shipping commitment

Careful essentials for many kinds of pets

Vezlorapets™ offers products for everyday companions and unique pets alike. Some orders may be fulfilled through trusted partners and distribution networks to provide a broader selection of pet essentials at accessible prices while reducing unnecessary storage and product waste.

01 · Before shipment

Order processing & shipping fees

Processing time

Please allow 2–4 business days for order verification, quality inspection, packaging, and shipment preparation. Holidays or promotional events may add 1–3 business days.

Shipping cost

Shipping fees are calculated at checkout based on your order details and delivery location. Free shipping may be offered on eligible orders during selected promotions.

02 · Delivery estimates

When can I expect my order?

Delivery time varies by destination, product availability, and carrier conditions. The estimates below are measured in business days after shipment.

Destination	Estimated delivery
United States	7–15 business days
Canada / United Kingdom / Australia	10–18 business days
Other international locations	15–25 business days

These are estimates, not guaranteed delivery dates. Weather, holidays, carrier disruptions, and customs procedures may cause delays.

03 · On the way

Tracking your package

After shipment, we will email you a shipping confirmation with tracking information. Tracking can take 24–72 hours to become active. Some carriers update the status only after the parcel reaches the next facility, so an initial pause in updates does not necessarily mean movement has stopped.

For help with a tracking update, email service@vezlorapets.com.

04 · International delivery

Customs, duties & taxes

International orders may be subject to import duties, taxes, customs clearance fees, or other charges imposed by local authorities. These charges are the customer’s responsibility unless otherwise stated at checkout. Customs inspections and government processing may also affect delivery time.

Because rules differ by destination, we recommend checking local import requirements before ordering.

05 · Need to make a change?

Order changes & cancellations

If you need to correct your shipping details or request cancellation, email service@vezlorapets.com within 12 hours of placing your order. Include your order number and the change you need.

We start preparing orders quickly. Once an order enters fulfillment, a change or cancellation may no longer be possible.

06 · If something goes wrong

Damaged or lost packages

Arrived damaged?

Contact us within 72 hours of delivery. Include your order number and clear photos of the package and product so we can review the issue and offer an appropriate solution.

Lost in transit?

If tracking indicates that your package was lost, contact us with your order number. We will investigate with the carrier and provide a replacement or other resolution when applicable.

Here to help