Company Details
Vezlorapets™ is owned and operated by Hangzhou Kuomi Information Technology Co., Ltd.
Privacy Policy
Last Updated: September 29, 2026We respect your privacy while helping you shop for pet essentials. This policy explains how Vezlorapets™ collects, uses, discloses, and protects personal information when you visit our store, place an order, or contact us.
What we learn when you shop with us
Information you provide
Your name, email, phone number, shipping and billing addresses, account details, order history, support messages, reviews, survey responses, and marketing preferences when you provide them.
Payment and transaction details
Payment providers process your payment information. We may receive limited details such as payment status, method type, transaction identifiers, and billing information. We do not ordinarily receive or store full card numbers on our own systems.
Information collected automatically
IP address, browser and device details, operating system, pages viewed, referring pages, and interactions with our website, collected through cookies and similar technologies.
When this happens
We collect information when you browse, place an order, create an account, subscribe to updates, contact support, or participate in a promotion or survey.
Supporting you and your pet
Orders and delivery
Process transactions, confirm purchases, arrange shipping, provide tracking, and handle returns, refunds, or other requests.
Customer care
Answer questions about product suitability, order details, and everyday pet care products in our store.
Store improvement
Understand site performance and shopping patterns so we can improve our website, product selection, and customer experience.
Marketing and security
Send promotional communications where permitted, measure advertising, detect fraud, and protect customers and our services.
How our website remembers your visit
We may use cookies, pixels, and similar tools for the shopping cart and checkout, site analytics, and advertising. Essential tools support core features. Analytics tools help us understand performance. Marketing tools may help show relevant ads and measure campaigns.
Depending on our active settings, advertising and analytics partners such as Meta or Google may receive device identifiers, browsing events, or other online activity information. Those partners handle information under their own privacy practices.
You can use available cookie controls on our site, your browser settings, and platform advertising controls. Disabling essential cookies may affect cart, checkout, or account functions.
Who helps us run the store
We may disclose information to providers that support our operations, including Shopify and website hosting services, payment processors, fulfillment and shipping partners, customer support tools, fraud prevention services, and analytics or advertising partners. We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer.
We do not exchange your personal information for money with data brokers. However, some advertising disclosures may be treated as a “sale” or “sharing” under certain privacy laws. Where an opt-out right applies, you may request it by emailing service@vezlorapets.com.
Protecting information over time
We use reasonable administrative, technical, and organizational measures designed to protect personal information. Access is limited to people and providers who need it for legitimate business purposes. No online system can guarantee absolute security.
We retain information for as long as reasonably needed to provide services, fulfill orders, maintain business and tax records, resolve disputes, prevent fraud, and meet legal obligations. Retention periods vary by the type of information and the reason we hold it.
Requests and preferences
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information, and to object to or opt out of certain uses or disclosures. You can also unsubscribe from promotional emails using the link in those messages.
To submit a request, email service@vezlorapets.com and describe the right you wish to exercise. We may need to verify your identity before responding. We will handle requests in accordance with applicable law and explain if an exception applies.
Information may cross borders
Because we serve customers in different locations and work with providers and fulfillment partners, personal information may be processed in countries other than where you live. Privacy protections may differ by country. Where required, we use appropriate measures for international transfers.
A few additional details
External links
Other websites linked from our store have their own privacy practices. Please review their policies before providing information to them.
Children's privacy
Our store is intended for adults shopping for pet products. We do not knowingly collect personal information from children under 13. If you believe a child supplied such information, contact us so we can review and take appropriate action.
Changes to this policy
We may update this Privacy Policy as our services, technology, or legal requirements change. We will post the revised version here and update the date above. If required by applicable law, we will provide additional notice.
Contact Vezlorapets™
Hangzhou Kuomi Information Technology Co., Ltd.
Room 6943, 6th Floor, Building 1, No. 200 Binwen Road, Changhe Subdistrict, Binjiang District, Hangzhou, Zhejiang Province, China
Customer service hours: 8:00 AM – 10:00 PM, China Standard Time (UTC+8).
Thank you for trusting Vezlorapets™ with your pet product shopping experience.